Terms of Sale

These Terms of Sale govern all purchases made from X‑Mark Fragrances. By placing an order with us, you agree to the terms outlined below.

Our commitment is to offer an elegant, transparent, and exceptional purchasing experience worthy of the X‑Mark name.

1) Who We Are

X‑Mark Fragrances

[Insert full London address]

Email: support@xmarkfragrances.com

Phone: [Insert number]

References to “we”, “us”, or “our” refer to X‑Mark Fragrances.

2) Eligibility to Purchase

By purchasing from our website, you confirm that:

You are at least 18 years of age

You are legally capable of entering into a binding contract

You are purchasing goods for personal use and not for resale (unless formally authorised)

3) Product Descriptions

We take great care to ensure our fragrances and accessories are described accurately.

However:

Colour, finish, or packaging may vary slightly due to screen settings or production refinements

Measurements and capacity are approximate

Occasional errors may occur; if so, we will inform you before processing your order

All descriptions, imagery, and product information are provided for guidance and inspiration.

4) Pricing

All prices are listed in GBP (£) unless otherwise stated.

Prices include VAT where applicable.

Prices may change from time to time; however, once your order is confirmed, the price is fixed.

Delivery costs are calculated at checkout and displayed before payment.

If we discover a pricing error, we will contact you for confirmation before dispatching or cancel the order and issue a full refund.

5) Placing an Order

When you place an order:

You will receive an Order Confirmation Email acknowledging receipt.

Your order is accepted once we send a Dispatch Confirmation Email.

A binding contract is formed only at the point of dispatch.

We reserve the right to refuse or cancel orders for reasons such as:

Product unavailability

Payment issues

Suspected fraudulent activity

Pricing or listing errors

If an order is cancelled, you will receive a full refund.

6) Payment

We accept secure payment via:

Debit & credit cards

PayPal

Apple Pay / Google Pay (if enabled)

Other methods displayed at checkout

Payments are processed through accredited, secure providers.

We do not store full credit card details.

7) Availability & Backorders

We aim to maintain real‑time stock accuracy.

However, product availability is not guaranteed until dispatch.

If an item becomes unavailable after purchase:

We will contact you with options

You may choose a refund, exchange, or wait for restock

Pre‑order items will ship according to the estimated release date, subject to change.

8) Delivery

Delivery times vary by location and service selected.

For full details, please refer to our Shipping & Delivery Policy.

Once dispatched, the parcel becomes your responsibility, although we will support you with any carrier issues and customer care.

9) Returns & Refunds

We offer a client‑focused, refined returns experience.

Please consult our Returns & Refunds Policy for full details.

Key points:

Items must be unused, in pristine condition, and in original packaging

Fragrances must have the hygiene seal intact

Refunds are issued once items are received and inspected

Certain items (e.g., engraved bottles, opened fragrances) are non‑refundable unless faulty

10) Faulty or Incorrect Items

If an item arrives damaged, faulty, or incorrect:

Contact us within 7 days of delivery

Provide photographs and your order number

We will prioritise a refund or replacement at no extra cost

Minor packaging variations that do not affect the fragrance itself may not qualify as faults.

11) Gift Orders

If marked as a gift:

Prices may be omitted from packaging

Gift recipients may exchange eligible items for store credit

Refunds can only be issued to the original payment method

12) Promotions & Offers

Occasionally, we may offer:

Limited‑time promotions

Bundles

Complimentary gifts

Unless stated otherwise:

Promotions cannot be combined

Free gifts must be returned if the qualifying item is refunded

Gift cards cannot be discounted

13) Risk & Ownership

Ownership transfers to you only when:

Full payment has been received, and

The goods have been dispatched

Risk transfers upon delivery to the address you provided.

14) Personal Use Only

X‑Mark Fragrances is a luxury house.

To protect our brand integrity and distribution, purchases from our website are for personal use only, unless you have a formal wholesale agreement with us.

15) Liability

While we ensure exceptional quality, our liability to you is limited as follows:

We are not liable for:

Losses not caused by our breach

Business‑related losses

Indirect or consequential damages

Nothing in these terms limits your statutory rights or excludes liability where unlawful (e.g., personal injury caused by negligence).

16) Events Beyond Our Control

We are not responsible for delays or failures caused by circumstances beyond our reasonable control, including weather events, strikes, carrier disruptions, or regulatory actions.

17) Changes to These Terms

We may update these Terms of Sale when necessary.

The terms in effect at the time you place your order will apply.

18) Governing Law

These Terms of Sale are governed by the laws of England & Wales.

You and X‑Mark Fragrances agree to submit to the exclusive jurisdiction of the English courts for any disputes.

19) Contact

For questions, assistance, or personalised guidance:

Client Care — X‑Mark Fragrances

Our Client Care team is here to help:

Email: xmarkfragrances@gmail.com

Hours: Monday–Friday, 9:00–17:00 (UK Time)