Shipping and Delivery

A refined, minimalist policy for a seamless experience

Every X‑Mark order is prepared with care and dispatched with precision. From our atelier to your doorstep, we aim to deliver an experience as polished as our fragrances.

1) Shipping Destinations

We currently ship to:

United Kingdom (mainland & select islands)

European Union (select countries)

International (selected destinations)

Don’t see your country? Contact us at support@xmarkfragrances.com and we will do our best to assist.

2) Processing Times

Standard processing: [1–2 business days]

Peak periods & launches: please allow an additional [1–3 business days]

Order cut‑off: Orders placed after [14:00 UK time] are processed the next business day.

Pre‑orders/backorders: See Section 10.

Each parcel is hand‑prepared to ensure the highest presentation standards.

3) Shipping Options & Estimated Delivery

Delivery timeframes begin once your parcel is dispatched and you receive tracking.

United Kingdom

Standard: [2–3 business days]

Express: [1–2 business days]

Next Day (weekday dispatch): [Order by 14:00]

European Union

Tracked Standard: [3–6 business days]

Express International: [2–4 business days]

International (selected countries)

Tracked Priority: [4–8 business days]

Express Courier: [2–5 business days]

Rural addresses and customs processing may extend timelines. Carrier delays are outside our control but we will always support you.

4) Shipping Rates & Complimentary Delivery

Shipping fees are calculated at checkout based on destination, service, and parcel weight.

Complimentary shipping is offered on orders over [£X UK / €X EU / $X International] (after discounts, before taxes/duties).

Express/Next‑Day services may be excluded from complimentary thresholds unless stated.

5) Track & Trace

Once dispatched, you’ll receive a Shipping Confirmation Email with a tracking link.

You can also track your order via [Account → Orders] on our website.

6) Delivery Preferences & Signature

Signature on delivery may be required for higher‑value orders.

If you request safe place or leave with neighbour, you accept responsibility for the parcel from the point it is marked delivered.

PO Boxes and Parcel Lockers: availability depends on destination and carrier rules for fragrance shipments.

7) Address Changes & Delivery Issues

Address corrections can be made before dispatch by contacting support@xmarkfragrances.com; once shipped, changes are not guaranteed.

Missed delivery / Returned to sender: We can re‑ship (additional postage may apply) or refund the product cost (less original shipping) once received back in perfect condition.

8) Lost, Delayed, or Damaged Parcels

Delayed: If your parcel hasn’t moved for [5 business days domestic / 7–10 international], contact us—we will liaise with the carrier.

Lost: If a parcel is confirmed lost by the carrier, we will arrange a replacement or refund.

Damaged or incorrect items: Notify us within 7 days of delivery with photos + order number; we will prioritise a replacement or refund.

9) Shipping Fragrances (Special Handling)

Fragrances are classified as limited quantity items and may require specific handling and transport methods.

Certain services (e.g., airmail) may be restricted depending on destination and carrier rules.

We work only with trusted carriers approved to handle fragrance shipments safely.

10) Pre‑Orders & Split Shipments

Pre‑orders ship on or shortly after the estimated release date (subject to change).

Split shipments: We may ship available items first; you will not be charged extra postage for subsequent shipments originating from the same order unless requested.

11) Customs, Duties & Taxes (International)

Orders shipped outside the UK may be subject to import duties, taxes, and fees, payable by the recipient.

Customs processing may cause delays beyond our control.

We cannot mark orders as gifts or undervalue parcels.

For duty/tax queries, please consult your local customs authority.

12) Packaging & Presentation

Every parcel is prepared with protective packaging and a refined unboxing experience. We continually enhance materials with sustainability in mind while preserving the luxury standard you expect.

13) Delivery Confirmation & Responsibility

Once the carrier marks your parcel delivered, responsibility transfers to you.

If you cannot locate a delivered parcel:

Check safe places and neighbours

Review your delivery instructions and tracking photo/GPS (where available)

Contact the carrier, then reach out to us with the case reference

We will assist wherever possible.

14) Gift Orders

Gift receipts are available upon request.

Where offered, personalised notes are included at no extra cost.

Prices may be removed from packing slips for gift orders shipped within the same country as purchase.

15) Holiday & Peak Periods

During seasonal peaks (e.g., November–December) and major launches, dispatch and delivery times may extend. We recommend ordering ahead of published cut‑off dates for timely delivery.

16) Force Majeure

We are not liable for delays outside our reasonable control, including severe weather, carrier disruptions, customs holds, strikes, or natural events.

17) Returns Interplay

For returns and exchanges, please see our Returns & Refunds Policy.

Note that original shipping fees are typically non‑refundable, except where the item is faulty or we made an error.

18) Contact Us

We are here to help.

X‑Mark Fragrances

Our Client Care team is here to help:

Email: xmarkfragrances@gmail.com

Hours: Monday–Friday, 9:00–17:00 (UK Time)

19) Updates to This Policy

We may refine this policy to reflect service improvements or regulatory changes. The most current version will always be available on our website.