Frequently Asked Questions

We recommend applying our perfumes to pulse points such as the wrist, neck, and behind the ears. This allows the scent to develop and last longer.

Yes, we offer gift wrapping services for an additional fee. Please contact us when you have made your order.

We currently deliver across the United Kingdom, the European Union, and selected international destinations, including North America, the Middle East, and parts of Asia.

If your location doesn’t appear at checkout, our Client Care team will be pleased to assist.

Delivery times vary by region and service:

UK Standard: 2–3 business days

UK Express / Next‑Day: 1–2 business days

EU Delivery: 3–6 business days

International Delivery: 4–8 business days

During peak seasons or new fragrance launches, processing may require a little additional time.

All orders are prepared with exceptional care.

Standard processing time: 1–2 business days

Orders placed after 14:00 (UK time) ship the next business day

Pre‑orders ship according to the date shown at checkout

Yes. Once your order has been dispatched, you will receive a Shipping Confirmation Email containing your tracking link.

SMS tracking updates may also be available depending on your region and carrier.

Some orders — particularly high‑value items — may require a signature.

If you request delivery to a safe place or concierge, the parcel becomes your responsibility once marked as delivered.

We partner with reputable carriers specialising in the safe transport of fragrances.

Your courier will depend on your region and the service selected at checkout.

We can amend your delivery address before dispatch.

Once your parcel has shipped, changes may not be possible. Please check your details carefully before completing payment.

Delivery delays can occasionally occur due to customs, weather, or courier issues.

If your tracking has not updated for:

UK: 5 business days

EU: 7 business days

International: 10 business days

Contact our Client Care team and we will investigate promptly.

Your courier will provide instructions for re‑delivery or collection from a depot or locker.

If the parcel returns to us, we can re‑ship it (shipping fees may apply) or issue a refund once received in original condition.

Due to fragrance shipping regulations (limited‑quantity goods), PO Boxes and automated lockers may not always be eligible.

If restricted, alternative address options will appear at checkout.

For deliveries outside the UK, local taxes, duties, or import fees may apply.

These charges are set by your country’s customs authority and are the responsibility of the recipient.

If anything arrives less than perfect:

Contact us within 7 days

Include photos of the item, packaging, and shipping label

Our team will prioritise a refund or replacement

Your satisfaction is always our priority.

Yes — our fragrances are crafted to impress, arriving in elegant, gift‑ready packaging at no additional cost.

Personal messages may be available depending on the product.

Absolutely. Gift orders include tracking details sent directly to the purchaser.

Prices can be removed from packaging upon request.

Our Client Care team is here to help:

Email: xmarkfragrances@gmail.com

Hours: Monday–Friday, 9:00–17:00 (UK Time)