Terms and Conditions

Welcome to X‑Mark Fragrances.

These Terms & Conditions apply to your use of the X‑Mark Fragrances website (the “Website”) and to any products you purchase from us. By accessing or using our Website, you agree to be bound by the Terms below. Please read them carefully.

1. Your Account

If you create an account on our Website, you are responsible for safeguarding your password and all activity that occurs under your account.

You agree to:

Keep your login information confidential.

Notify us immediately if you believe your account has been compromised.

Ensure all information you provide is accurate and kept up to date.

X‑Mark Fragrances reserves the right to refuse service, terminate accounts, remove content, or cancel orders at our discretion. If an order is cancelled, you will not be charged.

2. Privacy

Your privacy is important to us. Please review our Privacy Policy, which explains how we collect and use your personal information.

3. Access to the Website

We aim to keep the Website available at all times, but uninterrupted access cannot be guaranteed. From time to time, maintenance or updates may temporarily affect access. We always strive to minimise any disruption.

4. Licence to Use the Website

X‑Mark Fragrances grants you a limited, non‑exclusive licence to access and make personal use of the Website.

This licence does not allow:

Downloading or copying content (other than temporary cache),

Commercial use of our content,

Data gathering tools such as robots or scraping software,

Reproduction or resale of any part of our Website.

You may not use our trademarks, branding, or imagery without written permission from X‑Mark Fragrances.

Any unauthorised use ends your rights under this licence.

5. Your Conduct

You agree not to use the Website in any way that:

Causes interruption or damage to the site or its functionality,

Is fraudulent, unlawful or harmful,

Includes transmitting harmful, offensive, defamatory, or infringing material,

Involves spam, mass mailings, viruses, or disruptive technologies.

6. Intellectual Property

All content on the Website—including images, product descriptions, text, graphics, logos, and software—is owned by X‑Mark Fragrances or licensed to us. It is protected by intellectual property laws in the UK and internationally.

You may not reproduce, copy, extract, or distribute any part of our Website without written permission.

7. Copyright Concerns

If you believe your work has been used on our Website in a way that constitutes copyright infringement, please contact us so we can investigate promptly.

8. Trademarks

The name X‑Mark Fragrances, our logos, branding elements, and product names are trademarks of X‑Mark Fragrances. They may not be used without written permission.

Other trademarks appearing on the Website belong to their respective owners.

9. Our Contract With You

When you place an order:

You receive an email confirming that we received your order.

Your order is accepted when we send a Dispatch Confirmation Email.

Only products listed in that Dispatch Confirmation Email form the final contract.

10. Liability & Warranty

We aim for our Website information to be accurate and up‑to‑date, but errors or inaccuracies may occasionally occur.

You acknowledge that:

Use of the Website is at your own risk.

X‑Mark Fragrances is not liable for any loss arising from your use of the Website, except where such liability cannot be excluded by law.

It is your responsibility to ensure our products meet your personal needs before purchasing.

11. Returns

Please refer to our Returns Policy for details on returning products purchased from us.

If you are based in the UK or EU, you also have a statutory right to cancel your order within 14 days of receiving it.

12. Pricing & Availability

We display the most accurate pricing and availability information possible. However:

Availability cannot always be guaranteed.

Despatch estimates are not guaranteed.

If we identify a pricing error, we will contact you before shipping or cancel the order if necessary.

All prices include VAT where applicable.

13. International Orders & Customs

Orders shipped outside the UK may be subject to customs duties or taxes. These charges must be paid by the recipient.

Customs rules vary by country, and goods may be opened for inspection by authorities. As the importer, you are responsible for complying with local laws.

14. Children

We do not sell products for purchase by children. If you are under 18, you may use our Website only with the involvement of a parent or guardian.

15. Electronic Communications

By using our Website or contacting us, you agree to receive communications electronically. These electronic communications satisfy legal requirements for written notice.

16. Changes to Our Services or Terms

We may update our Website, policies, or Terms & Conditions at any time. You will be bound by the Terms in force at the time you use the Website or place an order.

If any part of these Terms is found to be invalid, the remaining sections remain in effect.

17. Events Outside Our Control

We are not responsible for delays caused by events beyond our reasonable control (e.g., strikes, natural disasters, transport disruptions).

18. Waiver

If we do not enforce any term of these conditions, that does not mean we waive our right to enforce it later.

19. Governing Law

These Terms are governed by the laws of England & Wales.

Both you and X‑Mark Fragrances agree to submit to the non‑exclusive jurisdiction of the English courts.

20. Our Contact Details

X‑Mark Fragrances

Our Client Care team is here to help:

Email: xmarkfragrances@gmail.com

Hours: Monday–Friday, 9:00–17:00 (UK Time)